SmallBizGenius Analysis
Bloomscape receives mixed feedback, with customers frequently reporting issues with plant quality and shipping, though some praise their customer service responsiveness. While some customers have had positive experiences with healthy plants and helpful support, a significant number report receiving damaged or pest-infested plants and encountering difficulties with returns and refunds.
Category Breakdown
Scores based on analysis of 96 recent reviews
Plant Quality
4.0/10Many reviewers report receiving plants that are damaged, unhealthy, or infested with pests. Examples include broken stems, wilted leaves, and infestations of mites or other insects, leading to significant disappointment.
42 reviews mention thisCustomer Service
6.5/10Customer service experiences are inconsistent, with some reviewers praising quick and helpful responses, particularly from specific representatives like Francesca and Brooke. However, others report slow response times, difficulty reaching support, and unsatisfactory resolutions, often limited to store credit rather than refunds.
35 reviews mention thisShipping and Delivery
4.5/10Numerous reviewers report issues with shipping, including delays, damaged packaging, and plants arriving upside down or in poor condition. Some plants were even reported as stolen during transit, adding to the negative experience.
30 reviews mention thisReturns and Refunds
5.0/10Several reviewers express frustration with Bloomscape's return and refund policies, noting that they were often offered store credit instead of a full refund for damaged or unsatisfactory plants. The limited return window and difficulty in contacting customer service further complicate the process.
18 reviews mention thisPlant Size and Appearance
5.5/10Some customers report that the plants they received were much smaller or did not match the appearance of the plants pictured on the website. This discrepancy leads to disappointment, especially when the plants are intended as gifts.
10 reviews mention thisPros & Cons
What Customers Love
"Francesca reached out and resolved my issue, ordered numerous plants with Bloomscape and many other online sellers and Bloomscape always arrives bigger, greener and healthier than any other company. Top notch!"
"Plants were packaged great and great quality."
"Not only do they offer a wide variety of plants, but their plant care team is so helpful and kind."
"I purchased a xs bundle from Bloomscape which consisted of the ZZ plant, Sansevieria and the Hoya plant in early spring, and to date my plants have really flourished."
"I contacted their specialists, and even though i didn't buy that plant from them they quickly gave me a quick response and some things to do."
Common Complaints
"My plant was shipped upside down, so it was a total mess."
"I emailed support about both orders and did not hear back."
"The container was water logged and had nats, and I had to repot the plant."
"When reaching out to customer service they could only do store credit and were unapologetic."
"No phone number offered for customer care."
Common Questions About Bloomscape
Answers derived from customer review patterns
Is Bloomscape legit and trustworthy?
Bloomscape's legitimacy is questionable based on the reviews. While some customers report positive experiences, a significant number describe receiving damaged or unhealthy plants and encountering unresponsive customer service. The company's practice of offering store credit instead of refunds for damaged goods raises concerns. Potential customers should weigh the risk of receiving substandard products against the convenience of online plant delivery, and consider purchasing from local nurseries for more reliable quality control.
Based on 45 reviewsDoes Bloomscape have good customer service?
Customer service experiences with Bloomscape are mixed. Some reviewers praise the responsiveness and helpfulness of specific representatives, while others report difficulty reaching customer service and receiving satisfactory resolutions. The lack of a phone number for direct contact is a common complaint. Many customers express frustration with slow response times and the limited options for resolving issues, often being offered store credit instead of a refund.
Based on 35 reviewsIs Bloomscape worth it for small business?
For small businesses, Bloomscape presents a risky proposition. The inconsistent plant quality and potential for shipping issues could lead to a negative impression. While the convenience of online delivery might be appealing, the risk of receiving damaged or pest-infested plants outweighs the benefits. Small businesses may find it more reliable and cost-effective to source plants from local nurseries to ensure quality and avoid potential customer service hassles.
Based on 15 reviewsWhat is Bloomscape's return policy like?
Bloomscape's return policy is a point of contention among reviewers. The company typically offers a limited return window, and many customers report being offered store credit instead of a full refund for damaged or unsatisfactory plants. This policy, combined with difficulties in contacting customer service, can make resolving issues a frustrating experience. Customers should carefully review the return policy before making a purchase and be prepared for potential challenges in obtaining a refund.
Based on 18 reviewsWhy are Bloomscape plants arriving damaged?
Damaged plants are a recurring issue in Bloomscape reviews, often attributed to poor packaging and mishandling during shipping. Reviewers report plants arriving upside down, with broken stems, and soil spilled throughout the box. The lack of adequate protection during transit contributes to the high incidence of damage, leading to disappointment and frustration among customers.
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